We're here to help you
Our location
We are located at 7 Hunter Street, Hawthorn, Victoria.
The nearest train station is Hawthorn Station which is on the Alamein, Belgrave and Lilydale lines.
The nearest tram is near the corner of Robinson Road and Riversdale Road Stop 35 on Tram Routes 70 and 75.
The nearest bus stop is on the corner of Harts Parade and Auburn Road on bus route 624.
We're here to help
We’re here to support and guide you and your family in your care journey.
Contact Hawthorn Grange to speak to one of our care consultants on (03) 9819 5423 or use the enquiry form below.
Get in touch
Our care management team is here to guide you through the next steps — whether you're seeking support at home or exploring residential care.
Call or complete the contact form, and we’ll get back to you promptly.
External Complaints Agencies
If your complaint or concern remains unresolved or you feel uncomfortable raising your concern with us, you have the option of contacting the following agencies. These agencies are independent of Iris Aged Care:
Australian Government, Aged Care Quality and Safety Commission
For concerns or complaints about the care and services provided to people receiving Australian Government subsidised aged care in their homes and in aged care facilities. They provide an independent compliant resolution mechanism for the community which can support you with information and options, to resolve your concern with the services provider.
1800 951 822
Postal address:
Aged Care Quality and Safety Commission
GPO Box 9819
Melbourne VIC 3000
Victorian Civil and Administrative Tribunal (VCAT)
VCAT is an independent tribunal which resolves disputes and makes and reviews decisions about a wide range of issues.
1300 018 228
(9am to 4.30pm weekdays)
Your feedback is important to us!
We pride ourselves on our quality of care and services, any feedback you or your family/carer/advocate can provide allows us to improve our services to you and this is very important to us.
By keeping us informed about compliments, complaints or suggestions we are better able to provide our services to you and the wider community.
Testimonials and positive Google reviews are a great way to show your appreciation for the care we provide.
We encourage you to contact us with you feedback at anytime and you can use any communication method you prefer.
In person
You can speak to any of our staff about your feedback
Telephone
Call to discuss your feedback with your care manager
Feedback form
My Aged Care
A comprehensive guide on the aged care services, with a lot of resources to help you on your aged care journey.
1800 200 422
Carers Victoria
Provides Carers with information, education, training, advocacy, counselling and other support services to assist them in their caring role.
1800 514 845
10 Questions to Ask
A useful resource to assist you in asking questions when learning about aged care.
PalAssist - Palliative Care Support and Advice
No-cost 24/7 telephone and online service for palliative care patients, carers, family and friends seeking information and emotional support.
1800 772 273 (7am – 7pm, 7 days)
Elder Abuse Prevention Unit
Telephone information, support and referral service for anyone experiencing abuse or witnessing the abuse of an older person.
1300 651 192 (9am – 5pm weekdays)
Lifeline
Providing people experiencing emotional distress with access to 24-hour crisis support and suicide prevention services
13 11 14